Help desk staff, especially Tier 1 workers, need to be able to deal with unhappy people and diffuse difficult situations. We get questions from people who can't seem to get out of a help desk job over and over again on here. Not understanding how to learn how to learn. The help desk guy who says "Hey, I've been playing around with apache and nginx on my linux box at home. You don’t need to quit your job search entirely, or even take a months-long hiatus, in order to give yourself a break from job searching.Even taking just a day off every now and then can recharge your batteries so you’ll feel ready to jump back in, refreshed and ready to go. Learn about what they do and what their department does and then how all the departments make the business run. Maybe even manage a help desk and make good money. what should I learn?" Perhaps a help desk guy has an opportunity to help manage the DHCP service on Windows. I’m at my wits end and sick of dealing with help desk type jobs. Managers and supervisors want to see what you’ve accomplished. Can't get a job anywhere in IT, nothing at level one, help desk, just.. nothing. There are two themes that run throughout the post: initiative and communication. Office jobs are stifling and soul crushing in a way those jobs aren't. What's the problem that needs to be solved for this business? Reddit 101 The basics to help you get started Using Reddit Information to better understand Reddit Rules & Reporting Information on Reddit policies, reporting, copyright, and more A help desk person who understands business impact is not going to stay at the help desk very long, but it also means they have all that other stuff down first. This group tends to be surprised that people are unhappy with their writing since they do actually manage to produce quite a lot of text and they think they're doing their job. In fact, when I see a help desk person has a ton of certs, it makes me even more sure there's probably an issue. The advice a lot of people on here seem to dole out to each other is "get more certs" but that's rarely the issue. Thanks. Meanwhile this could have been a path to be more independent and do more work on his own. While technical knowledge is desired, don’t be put off if you feel that you don’t know enough about fixing hardware, installing software, or troubleshooting PC issues. Do you need certifications for an IT help desk job? Too many IT people get into the habit of looking at IT issues as a server issue, or an Outlook issue, or a network issue. Can't get a job anywhere in IT, nothing at level one, help desk, just.. nothing. Do You Need Certifications to Get an IT Help Desk Job? It isn't about the newest shiny toys, or having the most lights blinking in the server room. Initiative to learn how to learn for yourself. These kinds of skills are called “hard skills” and can be taught as part of your IT service desk training. when I do interview, I don’t have the “right” kind of networking experience. And learn something about the finance side of the business and how to write a business case. After six more months though, I'm starting to feel the drain. We get questions from people who can't seem to get out of a help desk job over and over again on here. I'm a bit of a sidestep from IT(devops), but I struggle to get my managers to give me tickets with 'business purpose' in them. Get training. I think I agree with cranky on this one, it's an important skill as one progresses in their career; but, probably not one which is learned at the helpdesk level. Some people in this category turn it into kind of a game where they'll reply to a user's ticket, but usually just a bunch of questions and send the email at 4:59 to kick the can down the road for another day (or three). Workers in desk and non-desk jobs were equally likely to experience high stress levels at work (30 percent and 29 percent, respectively), but workers in non-desk jobs had a somewhat higher tendency toward burnout. 5,937 Level 1 Help Desk jobs available on Indeed.com. Help desk technician. People who can't handle it just don't get taken seriously by their peers or their managers. I am going to be honest with you. The resulting 27 roles pay as much as $267,020 a year, and while we can't promise you'll never have to sit a desk and fill out a report, for the most part you won't be staring at … 13,935 Part Time Help Desk jobs available on Indeed.com. Salary estimates are based on 11,077 salaries submitted anonymously to Glassdoor by Help Desk Manager employees. Job market is extremely rough. Reddit communities reflect how varied, sprawling and ever-changing we are as a society, and as people. No working IT experience, have an Australian Diploma of IT Networking and a CCNA R&S. 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